Frequently Asked Questions (FAQ)
What are the transit times for air freight?
Our air freight services are fast and reliable. Most shipments from Europe to the UAE are delivered within 3 to 7 business days, depending on the destination and type of cargo.
What are the transit times for sea freight?
Transit times for sea freight can vary depending on the origin, destination, and route. To get an accurate estimate for your specific shipment, please contact us directly, and we’ll provide you with the most up-to-date information.
How can I calculate the cost of my shipment?
The cost depends on various factors, such as weight, dimensions, and destination. You can easily request a quote through our website, and we’ll provide you with a detailed price estimate.
Do you offer partial shipping?
Yes, we offer partial shipping from the Port (LCL) of Rotterdam to all countries worldwide.
What documents are needed for customs clearance?
Shipment details (type of goods, quantity, weight, dimensions)
Commercial invoice (for commercial shipments)
Sender and receiver details (name, address, phone number, email)
Copy of ID or passport (for personal shipments if required)
Packing list (for multiple packages)
Special permits (for restricted or sensitive goods if required)
Pickup or delivery address (for door-to-door service)
Can I track my shipment?
Yes, we offer real-time tracking for all our shipments. You can track your shipment through our online system and receive regular updates on the status of your delivery.
Is my shipment insured?
Yes, we offer insurance options for your shipments to ensure your goods are fully protected during transit. Contact us for more details about available insurance coverage.
Can I ship oversized or bulky items?
Yes, we can handle oversized and bulky shipments. Our team will help you choose the best transport option and ensure that your items are properly packaged and prepared for transport. For specific requirements or quotes, please contact us directly.
Still Have Questions?
If you have any more questions or need further assistance, don’t hesitate to reach out to us. Our team is here to help and provide the support you need for a smooth shipping experience.